Overview:
The successful candidate will be responsible for overseeing all operations carried out in the workshop, including supervising the other members of the workshop team. In addition to servicing and repairing items returned to the workshop by our customers, the workshop is also responsible for the pre-delivery inspection of new devices, providing telephone/e-mail technical support to customers, field sales and service teams, in addition to our internal sales and service desks.
The equipment range includes, but is not limited to, Patient Physiological Monitors, Defibrillators, ECG Recorders, Ventilators, Clinical Networks, and 24-hour ECG/ABP holters.
Principal Duties and Responsibilities:
* Local management and coordination of the workshop engineering team including:
* Assigning, scheduling, and monitoring repairs in the workshop
* Arranging for demo equipment to be serviced as required
* Coordinating with the installation team and warehouse regarding new equipment testing and preparation
* Supervising and mentoring workshop team members ensuring their growth and development, including ongoing appraisals
* Monitoring team compliance with statutory regulations, Company policies/guidelines, and HSWAW legislation
* Monitoring team performance in relation to agreed KPIs and business targets
* Working with the Service Manager in the selection of new team members (will require participation on interview panels)
* Overseeing the calibration of test equipment used by the team in the Republic of Ireland, arranging for devices to be shipped to calibration houses and maintaining records and certificates
* Stock management and administrative tasks
Provision of Technical and Experiential Input:
* Providing technical support to the in-house and field Sales/Service teams
* Supporting the Service Manager in pricing of service contracts and support plans
* Working with the Service Manager to identify equipment/customer and vendor issues and providing input into strategies to address them
* Supporting the Service administration team in resolving resource supply/conflict issues
* Providing complete product support on designated equipment, including commissioning, preventative maintenance, repair, and a level of clinical support. Attending training courses provided locally and at various manufacturers' facilities abroad
* Ensuring work undertaken by engineers complies with the relevant Company Quality procedures
* Complying with all relevant protocols associated with Navision, a group-wide IT system used for call logging, service scheduling, and other call-related activities
* Liaising with customer support administration regularly, providing engineers' reports and all relevant documentation for further processing and invoicing
* Proactively managing customer relations with a focus on communication and ensuring customer satisfaction
Cardiac Services Overview:
Cardiac Services was founded in 1968 and is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK, focusing on ICU, Coronary Care, Theatre, and Maternity. The business comprises several divisions supplying Hospitals, EMS, GPs, Universities, and B2B with a wide range of diagnostic and therapeutic equipment and supplies.
Requirements:
* Qualifications: A minimum Level 7 (Ordinary Bachelor Degree) in Electrical, Electronic Engineering, Physics, or a related discipline.
* A strong understanding of electronics; soldering skills are required.
* A demonstrable aptitude for PC repair and general IT and networking would be an advantage.
* No less than 3 years of experience in medical device service or electronic equipment, including team management.
* Previous experience in a team leadership role would be a distinct advantage.
* Strong interpersonal skills: Customer-focused with good communication skills - written and oral.
* Good analytical and troubleshooting skills.
* Self-motivated, team player.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: IT Services and IT Consulting
Cardiac Services is a business within the Medtech Division of Uniphar Group. Uniphar Medtech is an equal opportunities employer.
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