Customer Service Administrator Are you an ambitious individual who loves a challenge, thrives in a fast-paced environment, and wants to be part of a passionate, energetic team in an innovative company that's prepared to invest in you?
Vickerstock are working with a company who are based in Co. Wexford, and specialise in the manufacturing beverages and supplements and wellbeing sector.
This is a fantastic opportunity to join an established, energetic company, working with a dynamic team where hard work and commitment are recognised and rewarded.
About the Role: We're looking for a proactive and organised Customer Service Administrator to join a growing team.
In this role, you will ensure smooth customer interactions, manage the phone system, and support client and business hospitality.
This position offers a dynamic work environment, career growth opportunities, and a chance to make a real impact.
Key Responsibilities: Act as the primary point of contact for customers and suppliers, addressing inquiries via phone, email, and chat.
Manage the phone system and ensure excellent customer communication.
Process customer orders, track shipments, and provide delivery updates.
Coordinate with warehouse and transportation teams to ensure timely deliveries.
Resolve customer complaints with professionalism and escalate issues when necessary.
Maintain accurate records of transactions, customer interactions, and logistics data.
Assist in preparing invoices, shipping documents, and other administrative tasks.
Support the sales and finance teams with hospitality and customer engagement.
Experience: Proven experience in a customer service role.
Strong verbal and written communication skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Exceptional problem-solving skills and attention to detail.
Ability to multitask, prioritise, and work independently or collaboratively.
What is on offer: Competitive salary and benefits.
Career growth opportunities within a dynamic and innovative company.
Comprehensive training and development programs.
Skills: customer service administator sales