Customer Service Advisor
Join a dynamic team as a Customer Service Advisor and contribute to providing best-in-class support to customers. We are growing our team to work in Financial Customer Support, supporting a financial client with their growth in the Irish market.
About Covalen
Covalen is an equal opportunity employer, a CPL company with over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. We provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities.
Responsibilities
* Manage inbound and outbound phone calls in an efficient and timely manner, collating information from customers via these telephone calls.
* Receive inbound calls from customers through a virtual call centre, answering various questions.
* Ensure that all customer records are kept up to date in accordance with relevant CCMA/CPC regulations.
* Drive sales to achieve targets, identifying, converting, or referring new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
Requirements
* Minimum 6 months experience in a customer-facing role.
* Excellent communication (spoken & written English) and interpersonal skills.
* Eager to learn and grow with Covalen.
* Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
Benefits
* Career Development.
* Extensive training and access to Wellness Programme.
* Employee Engagement Initiatives & Committees.
* Employee Assistance Program (EAP).
* Hive Medical Cash Plan.
* PRSA and Bike-to-Work Scheme.
* Tax Saver Tickets.
* Be part of a great, friendly, and diverse team.