As a Cloud Support Engineer at Amazon Web Services, you will be at the forefront of this transformational technology, assisting global companies and developers leveraging our growing set of services and features to run their mission-critical applications.
Job Description
You will act as the 'Cloud Ambassador' across all cloud products, arming customers with required tools & tactics to get the most out of their Product and Support investment.
Key Responsibilities
* Leverage cutting-edge technologies to provide innovative solutions to customers.
* Apply advanced troubleshooting techniques to address unique customer needs.
* Collaborate with leading engineers worldwide.
* Partner with AWS teams to reproduce and resolve customer issues.
* Provide feedback to internal AWS teams on service improvements based on extensive customer support experience.
* Drive customer communication during critical events.
* Initiate projects that enhance support-related processes and customers' technical support experience.
* Create tutorials, how-to videos, and technical articles for the developer community.
* Work on complex customer problems spanning multiple AWS services.
Requirements
* Effective communication in English and Portuguese (written and spoken).
* Knowledge/experience in one or more modern programming languages: Java, C++, Python, Javascript, .NET, PHP, or Ruby.
* Exposure to Serverless technologies: Lambda, API Gateway, AWS IoT, or Mobile and Messaging technologies or AI related technologies.
PREFERRED QUALIFICATIONS
* 2 to 4 years of relevant experience.
* System Administration experience with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies.
* Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing and tools expertise.
* Programming/scripting experience: Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.