About Us
At Amazon Web Services, we are the market leader and technology forerunner in the Cloud business. As a member of our AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
We are looking for talented individuals who are passionate about cloud computing and have a desire to help customers succeed. If you have an interest in the latest cloud computing technologies and want to be part of a customer-facing technology team, then we would like to hear from you.
What Can You Expect from a Life at AWS?
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Why AWS Support?
AWS Support is a customer-focused organization that prioritizes delivering exceptional experiences to our customers. As a Support Engineer, you will work closely with cross-functional teams to identify and resolve technical issues, develop training materials, and drive process improvements.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
BASIC QUALIFICATIONS
* Excellent oral and written communication skills in Japanese Language
* 1+ years of experience in a Technical role and experience in Monitoring and/or Troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
* Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
* Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
PREFERRED QUALIFICATIONS
* Bachelor's degree in computer science or equivalent