Job Description:
Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices.
We are seeking a skilled and experienced Customer Success Manager to join our dynamic team and contribute to our continued success.
As a Customer Success Manager, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building.
Key Responsibilities:
* Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
* Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
* Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
* Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns.
* Educate clients on new platform features, DSP partners, services, and relevant practices.
* Educate and grow the programmatic buying knowledge of clients.
Requirements:
* Experience in advertising technology or a related field.
* 3+ years of experience in a DSP/programmatic work environment.
* Ability to adapt quickly to a rapidly changing technology environment.
* Ability to learn complex software applications and thrive in a fast-paced, digital environment.
* Excellent written and verbal communication, organizational, & time management skills.
* A passion for achieving higher levels of growth and development with Bidease.
* Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner.
* Comfortable working with multiple clients and accounts at a time across a diverse set of industries.
* Ability to analyze and interpret significant amounts of data.
* Ability to speak, read, and write in English fluently.