Job Category: Call Centre and Customer Service
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveler's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs.
Job Description:
In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.
Key Responsibilities:
* Handle enquiries by phone, email, messaging and provide advice and dealing with enquiries and assisting customers regarding policy coverage and policy administration.
* Achieve set KPIs.
* Complete mid-term adjustments on policies.
* Escalate complaints to management if unable to resolve.
Requirements:
* Strong written and verbal communication skills – you can communicate with anyone.
* Previous customer service or sales experience preferably working in a customer service environment.
* The ability to assess information quickly with attention to detail and ask questions when required.
* A passion for customer service and solving customer problems.
* Previous exposure to Insurance or Financial Services would be an advantage but not a requirement.
* Flexibility with shifts including weekdays and occasional weekends/bank holidays as required.
Why Choose Us?
* We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Benefits:
* Travel insurance.
* Discounts on company products.
* Health insurance.
* Life insurance.
* Short term incentive plan.
* Employee reward and recognition scheme.
* Competitive family and parental leave programme.
* Employee assistance program.
* Volunteering leave.
* Online learning and training opportunities.
* Professional membership.
* Work anniversary leave.
* Generous annual leave + the opportunity to purchase additional leave.
Let's go great places together