Overseeing IT Service Delivery
Key Responsibilities:
The IT Delivery Manager is responsible for the end-to-end delivery of IT services, ensuring seamless execution and alignment with business objectives. This includes managing planning, implementation, and ongoing support of services provided by the End User Experience group.
Key Objectives:
* Ensure successful service delivery aligned with business objectives and strategic priorities.
* Manage ongoing operations of IT services, driving continuous improvement and optimizing service performance across the organization.
Stakeholder Partnerships:
Form strong partnerships with business stakeholders to define, refine, and align service scope, timeline, and deliverables.
Cross-Functional Team Leadership:
Lead cross-functional teams to ensure seamless execution, proactively identifying risks, addressing issues, and implementing solutions that enhance the end-user experience and overall service quality.
Expertise:
Demonstrate a strong awareness of business needs and organizational context through delivery of complete, timely, and sustainable service outcomes.
Qualifications:
* Bachelor's degree in Information Technology, Information Systems, or related field.
* At least 3 years' experience in IT Service Management, IT Delivery, or IT Project Management.
* Strong communication and organizational skills.
* Strong understanding of IT infrastructure, desktop, and mobile environments.
Seniority Level:
Not Applicable
Employment Type:
Full-time
Job Function:
Information Technology
Industries:
Banking, Financial Services, and IT Services and IT Consulting