Our client is based in Clondalkin, Dublin 22. They are recruiting for a motivated leader who thrives in a fast-moving environment and is passionate about driving compliance and operational success. They are seeking a proactive and strategic leader to oversee a team of Customer Care Executives to drive retailer engagement initiatives and ensure smooth execution of operational activities. Salary is circa €55k pa plus pension and bonuses. DUTIES OF THE ROLE : Team Leadership & Management Lead, mentor, and manage a team of four, ensuring achievement of set KPIs and objectives. Coordinate and oversee store visit scheduling. Review and interpret store visit data, generating detailed performance reports on a weekly basis. Supervise portal management. Cultivate a high-performance culture within the team, encouraging accountability, initiative, and collaboration. Strategic Planning & Execution Design and implement customer engagement strategies. Play a key role in shaping long-term operational strategies. Stakeholder Engagement Establish and maintain positive relationships with retailers / customers. Performance Monitoring & Reporting Evaluate weekly store visit reports, team performance metrics, and customer statistics. Deliver data-driven insights and recommendations to enhance strategic initiatives and operational processes. THE IDEAL CANDIDATE Demonstrated experience in a leadership role, ideally within retail, compliance, or operational management. Strong organisational skills with the ability to effectively manage multiple priorities. Excellent communication and stakeholder engagement capabilities, fostering a collaborative environment. Strategic planning expertise with a results-driven approach to achieving KPIs. Proficiency in digital tools for reporting, scheduling, and stakeholder management. Problem-solving ability, capable of handling complex challenges with confidence and clarity. Resilience and adaptability in a fast-paced, dynamic environment. Strong competency in Microsoft Office, including PowerPoint, Excel, and Outlook. Background in project management and process optimisation. Experience with data analysis and mapping tools to inform operational decision-making. For further information or 9121894 Skills: Team lead strategic Retail experience essential Benefits: pension bonus wfh