Reconciliations Team Lead – Finance Operations
Agency support not required for this role
About Pepper Advantage Ireland:
Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses, and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and, when needed, working with customers to resolve late payments or assist with financial difficulties.
As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe, and Southeast Asia, we employ over 3,500 people and have over €50bn in assets under management.
About this role: Finance Operations (FinOps) is responsible for the cash management, collections, and reconciliation of funds across circa 70 loan portfolios. There is a constant state of change, be it through new servicing portfolios coming onboard, new investor requirements, and efficiency projects.
The reconciliations and investor reporting team lead is responsible for the management of a team of three analysts, overseeing daily tasks and QA, reporting to the FinOps management team, and representing FinOps both internally and externally. The role requires robust oversight on all controls and continual review of risks.
The role reports directly to the Finance Operations Manager (Reconciliations) and sits alongside the cash processing team.
Location: Dublin or Shannon
Permanent/Full time
Key Responsibilities
* Engage with New Business Committee, keeping abreast of upcoming securitisations, sales, and refinancing.
* Work closely with FinOps management, Data analytics, and the commercial team to ensure portfolio changes are seamless, tru ups calculated, and actioned within expected timelines and action data requests.
* Manage client cash, reporting, answering queries, signing off final figures, investigating, and closing out queries.
* Main point of contact representing FinOps and client cash for external counterparts, Banks, Clients, and investors.
* Speak directly to client auditors, understand, and influence the scope and requirements, and manage expectations. Responsible for gathering and signing off reports for auditors.
* Represent FinOps and act as point of escalation for Group Risk & Compliance error resolution.
* Manage a team of three, allocating and signing off on daily tasks, conducting 1-2-1s and team meetings, and working with the analysts on PDPs and growth.
* Ensure the team is working to its full potential and deliver clear feedback and guidance to the direct reports.
* Responsible for QA across the team, minimizing risk and implementing and documenting controls.
* Gather data on processes and productivity, collate the data, produce metrics, and present to senior management.
* Work with project teams to implement efficiencies across FinOps, build out SOPs and training guides for the team.
* Maintain strict adherence to internal policies and internal controls within the organisation.
Key Performance Indicators
* Internal SLAs across the team are met.
* Identify and implement efficiencies.
* Successfully manage growth and new portfolios with minimal disruption and errors.
* Identify and rectify any errors, understand root causes, and implement changes to prevent reoccurrence.
* Quality, accuracy, and timeliness of payments.
* Understanding of business developments and how they impact the results of the business.
* Contribution to business systems review and new business initiatives.
* All internal and external reporting deadlines are met.
Essential Skills and Experience
* Minimum 2 years’ experience in a similar role with direct reports.
* Proven track record working with senior managers both internal and external.
* Ability to engage and persuade direct reports and peers.
* A mathematical and logic-oriented thought process.
* Ability to explain and defend complex calculations to large and varied audiences.
* An understanding of mortgages, interest rates, and mathematical calculations.
* Works well to deadlines.
* Excellent written and verbal communications.
* Can manage multiple tasks and prioritise work.
* Strong analytical skills, planning, tracking, updating, and monitoring progress.
* Risk aware with the ability to push back and escalate concerns when necessary.
Competencies
* IT Knowledge – General
* Accuracy & Quality
* Analytical Thinking
* High Attention to Detail
* Communication and Interpersonal Skills
* Communication – Written
* Challenging & Influencing Others
* Project & Task Management
Pepper is an equal opportunities employer.
Role Profiles are subject to change in line with business needs.
For more information on this role please email recruitment@peppergroup.ie.
Job Types: Full-time, Permanent
Additional pay:
* Yearly bonus
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* Private medical insurance
* Wellness program
Schedule:
* Monday to Friday
* No weekends
Work Location: Hybrid remote in Dublin, CO. Dublin
#J-18808-Ljbffr