This is a key role in advising to our customers in respect of the care of their vehicles and explaining the value of maintaining their vehicles in accordance with BMW & MINI specifications.
It provides the link between our highly trained workshop technicians and our customers while delivering customer focused service.
Responsibilities Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
Inspect customers vehicles service history to accurately identify and verify all customers service needs and in particular to ensure that all customers concerns are correctly captured on the job card.
Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
Identify and communicate with the sales department prospective new/used car sales prospects.
Providing direct support to the Service Manager & Service Advisors.
Assist in Service administration procedures.
Update records and databases with personnel, financial and vehicle data.
Handle administrative requests and queries from management.
Ensure efficient processing of Service Department paperwork.
To deliver customer satisfaction scores in line with BMW and Frank Keane Group standards.
Support other departments where required / other ad-hoc duties as assigned.
Requirements Excellent customer service skills, professional phone manner and work ethic essential.
Experience in the motor industry or similar role with a premium brand an advantage.
Proficiency in MS Office including Excel, Word, Outlook.
Ability to work well in a process driven environment.
Attention to detail and problem solving skills.
Strong oral and written communication skills.
Strong organizational skills with the ability to multi-task in a fast-paced environment.
Knowledge of CDK/Kerridge an advantage but not essential.
This is an excellent opportunity to join the motor industry in a successful, secure, progressive and Irish family-owned company.
To apply, please submit your CV, along with a cover letter, via the link below.