BestDrive are experts in automotive parts repair including tyres, brakes, exhausts and much more, as well as offering a robust car servicing and Pre-NCT checking facility. With over 30 branches across Ireland, we are a Continental Company. We aim to be fully digitalized offering the best technical/software equipment available on the Market.
Company: BestDrive
Job Title: Retail Customer Assistant
Reports to: Supervisor/Manager
Location: Headford Road, Galway
Job Description
Being a Retail Sales Assistant will involve you interacting with customers on a day to day basis whilst providing excellent customer service. You will be handling incoming calls from existing customers and helping them with any questions/queries they have. You will be responsible for all invoicing and filing of the Branch.
Key Tasks Required:
1. Greet Customers when they walk through the door
2. Document sale by creating open jobs or updating customer records via in-house system
3. Demonstrate excellent communication skills and telephone manner
4. Keep all Fleet paperwork up to date
5. Book in vehicles whilst keeping the Customer updated by follow-up phone calls
6. Build rapport through conversations and honest recommendations for Customer Vehicles
7. Deal with stressful situations calmly and professionally
8. Minimum of 1 years' experience in a Customer Service similar role
9. Excellent PC and keyboard skills inclusive of Excel and Word
10. Excellent English both Verbal and Written
11. Excellent Analytical skills
12. Self-motivated with enthusiasm and commitment
13. Strong customer focus with good attention to detail and problem-solving skills
14. An appreciation of Customer requirements and an ability to work on your own initiative is key
Benefits:
* Basic salary- Negotiable
* Twenty-one days annual leave
* Monthly Bonus
* Discount after probation on vehicle servicing
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