Bharti Education Institute Pvt. Ltd. | Full time
Online Reputation Management
Pune City, India | Posted on 06/24/2024
* Date Opened: 06/24/2024
* Job Type: Full time
* Industry: Marketing
* Salary: 15 to 25k
* City: Pune City
* State/Province: Maharashtra
* Location: Magarpatta, Hadapasar, Pune
* Country: India
* Zip/Postal Code: 411028
Job Description:
* Monitoring Online Presence: Regularly monitor various online platforms including social media, comments, forums, and blogs to track mentions of the company or clients.
* Content Management: Respond to customer reviews, comments, and inquiries in a timely and professional manner. Address negative feedback constructively and engage with positive comments to enhance the online presence.
* Reputation Analysis: Conduct regular analysis of the company’s online reputation. Prepare and present reports on online reviews, social media performance, and sentiment analysis.
* Crisis Management: Identify and manage potential online reputation crises. Develop and implement strategies to mitigate negative publicity.
* SEO and Content Strategy: Collaborate with the content team to optimize web content and SEO strategies to improve the online reputation.
* Engagement Strategies: Develop and execute strategies to engage customers and encourage positive online feedback.
* Social Media Management: Manage social media profiles, ensuring regular and positive engagement with followers.
* Competitor Analysis: Monitor competitor activities and online reputation strategies to identify opportunities and threats.
* Reporting: Create detailed reports on ORM activities, results, and KPIs. Provide actionable insights to the management team.
Requirements:
* Education: Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
* Experience: 1-3 years of experience in Online Reputation Management, Digital Marketing, or Social Media Management.
* Skills: Strong understanding of social media platforms, SEO, and online review sites.
* Excellent written and verbal communication skills.
* Ability to handle negative feedback and manage online crises effectively.
* Analytical skills to interpret data and generate actionable insights.
* Proficiency in using ORM tools and software.
* Creativity and strategic thinking for developing engagement strategies.
Preferred Qualifications:
* Experience with content management systems (CMS) and web analytics tools.
* Familiarity with digital marketing strategies and tools.
* Certification in Digital Marketing or related fields.
Benefits:
Provident Fund #J-18808-Ljbffr