Role Details; Title: Arrears Support Advisor - Kilkenny Full-Time - 6 months Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself. Description of business unit The early intervention and management of mortgage pre-arrears and arrears customers experiencing financial difficulty is a key priority for Bank of Ireland and is the responsibility of MARS within the Retail Ireland Division. The Mortgage Customer Solutions contact centre, located in Kilkenny/Dublin, has operational responsibility for the resolution of mortgage arrears for customers in financial difficulty within Bank of Ireland Group mortgages with an exposure of