Get AI-powered advice on this job and more exclusive features.
WELCOME TO MARS CAPITAL
Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €70bn Assets Under Management (“AUM”) and 2,000 employees across five jurisdictions.
Company Description
Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.
We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority.
Our Culture and Way of Working
We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results.
We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation.
We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role.
Our Values
Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these throughout the interview process.
Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input.
Our Environmental, Social and Governance (“ESG”) Commitment
We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.
Job Description
* Acting as the first point of contact between the IT department and service users to ensure that assistance is provided within an appropriate amount of time.
* Assessing, prioritising, researching and resolving incidents & requests in line with the agreed service desk objectives.
* Building laptops and setting up workstations in the office.
* Working alongside your colleagues to ensure all raised tickets are dealt with in a timely fashion.
* Familiarity with IT ticketing application e.g. FreshService.
* Maintaining ownership of requests that come in and ensuring you are in communication with users & colleagues.
* Suggesting, implementing, and imbedding new processes, system improvements and culture changes to provide solutions to meet the Company’s goals.
* Acting in support of major incidents where required.
* Consistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activity.
* Takes ownership of errors and actions, ensuring a successful and timely resolution.
* Displays awareness of Risk and Control and engages proactively with colleagues and management to identify and mitigate risk.
* Displays awareness of the regulatory environment in which the firm operates and proactively escalates and addresses any breaches of these requirements.
Qualifications
* Experience in a service desk role preferably in a contact centre environment. The preferred experience level is 1 year.
* Ability to assist with a range of issues across various forms of communication from telephone to video conferencing.
* Experience of building laptops and setting up workstations.
* Experience of supporting 3rd line infrastructure engineers with hands on work in an office environment.
* Broad understanding of networking including firewalls, routers, and switches.
* Knowledge of ITIL processes and procedures.
* Experience of hardware and software installation and configuration.
* Attention to detail and accuracy with strong organisational skills.
* Excellent verbal and written communication skills.
Additional Information
D&I statement
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Referrals increase your chances of interviewing at Mars Capital by 2x.
#J-18808-Ljbffr