Vacancy: Customer Service Advisor
The Western Motors Group is a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, Skoda, SEAT & CUPRA. We are embracing the Volkswagen Group drive of digital transformation in mobility.
About Us
Our culture is built on mutual respect, an agreed operating strategy and a constant desire to deliver an exceptional customer experience. We strive for repeat custom as our constant goal.
About the Role
This person will be the first point of contact for our customers, guiding them through their requirements with confidence and efficiency.
* To manage customers' experience from start to finish.
* To support customers with unexpected breakdowns and manage hire cars when required.
* To manage customer enquiries and complete sales of additional work.
* To ensure all enquiries are answered or redirected.
* To control workshop diary loading via booking processing.
* To drive outbound bookings.
* To manage relationships with leasing companies.
* To assist with company administrative duties.
We're Looking For
A confident, friendly and professional manner. An enthusiastic person who can handle our customers' expectations.
What We Offer
Full-time permanent position, competitive salary, on-going training opportunities, access to Company Pension Plan and employee discounts.