Personal Lines Agent - Hybrid
Location: Wexford
Zurich Insurance Europe AG is looking for a Personal Lines Agent to join the Personal Lines team.
The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business, and mid-term adjustments. Supporting the broker with their underwriting queries, this role provides an opportunity to gain experience in customer service, customer retention, policy administration, and sales across our home, motor, and travel products.
This role may be available part-time or full-time. We want the best people for our roles and recognize that sometimes those individuals aren’t available full-time. Please discuss your flexibility during the interview.
Your Role
As a Personal Lines Agent, your main responsibilities will include:
* Delivering telephone-based support to customers on all aspects of general insurance underwriting.
* Responding to customer queries relating to our products (home, motor & travel) in a timely and efficient manner – striving to exceed quality customer service.
* Retaining current customers in line with challenging business targets.
* Identifying upsell opportunities for additional policy benefits.
* Contacting targeted renewals to drive retention targets.
* Building rapport and relationships with potential and existing customers.
* Identifying cross-selling prospects for additional products and arranging follow-up calls with customers for future sales opportunities.
* Focusing on the achievement of challenging service levels with customer centricity crucial to all processes.
Your Skills and Experience
As a Personal Lines Agent, your skills and qualifications will include:
* Excellent phone manner & communication skills.
* Good IT skills (use of MS Office Products).
* Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience in a similar environment dealing with customers.
* Experience within the insurance industry would be an advantage.
* Completed or be in the process of completing CIP as a minimum and/or ACII qualification.
* Attention to detail, ability to interpret data, and ability to follow work through.
* Ability to prioritize and manage own work while considering the greater impact on the team.
* Enthusiastic, professional, positive, and flexible approach with self-motivation.
* Ability to quickly build rapport with customers and put them at the center of everything we do.
* Resilience and adaptability to changing conditions.
* Good negotiation skills to close renewal offers and be target-focused.
* Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.
* Demonstrated solution-focused approach to work and dealing with stakeholders.
Additional Information
Primary work location is Wexford. The position is Wexford-based but occasional travel may be required to other Zurich locations.
If you value an exciting and varied working environment and meet the above requirements, then our recruiter looks forward to receiving your application by clicking on the button “Apply online”.
Who We Are
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.
Zurich is a strong brand, part of Zurich Insurance Group, a leading multi-line insurer serving customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping customers in 210 countries and territories to understand and protect themselves from risk. We offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee, you benefit from a multitude of advantages as well as a strong culture characterized by acceptance, diversity, and team spirit.
At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
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