About Your New Employer
Sigmar Recruitment have partnered with a leading Dublin based IT Managed Services provider as they embark on an exciting period of growth. We are looking for Microsoft Certified IT Engineers that have previous experience working in a Managed Services environment.
About Your New Job
* Resolve service/ticket requests assigned to you by the Helpdesk Manager.
* Be an escalation point for support tickets relating to your level of expertise.
* Communicate with clients to ensure that all their support issues are fully understood, and to keep them informed with developments and timelines.
* Deploy/migrate and document IT solutions for their client base.
* Introduce new technologies to the management team with the view of expanding their product portfolio.
* Maintain/update client site and project documentation as necessary.
* Assist other members of the team when delivering incident reports, ensuring the appropriate technical information is provided.
* Oversee, train, coach, and mentor Level 1 support team activities.
What Skills You Need
* Office 365 Administration: 3+ years’ experience including MS 365 tenancy portal, MS Azure portal, SharePoint Admin & Exchange Online Admin and troubleshooting experience.
* Firewall & Network Wired/Wireless deployment and troubleshooting.
* Experience with Intune deployment and management beneficial.
* Experience working with Windows Server 2016+ OS (Active Directory, DHCP, DNS).
* Accurate upkeep of the ticketing/time management system (PSA).
* Project Implementation Skills.
* Good customer relationship management.
* Attention to detail.
* Good understanding of industry IT solutions.
* Proven people management skills.
* Best practice customer service.
* Excellent communication, people, and relationship management skills.
* Experience in a similar role, preferably from a Managed Service Provider.
Qualifications – Some or all of the qualifications below
* 3rd level qualification in Computer Science or related field.
* CompTIA Network +.
* MCSA/MCSE.
* CCNA/SonicWALL/Unify Certification.
* MS Azure Intermediate.
* MS 102 Office 365.
* MD 102 UEM.
* AZ 104 Azure.
What’s on Offer
* Salary between 40 - 60K depending on experience.
* Ongoing training and development.
* Fast track promotion opportunities.
What’s Next
Apply now by clicking the “Apply Now
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