Job description:
General Purpose:
1. Working with General Manager to translate the concept and ideals of Japanese food and culture into a successfully operating restaurant.
2. Working with the General Manager to ensure the smooth running of the restaurant and the implementation, evolution, and ongoing improvement of standards and profitability.
3. To achieve the highest food, drink, and service standards in order to exceed both customer and staff expectations.
4. Act as a role model for all staff with specific responsibility for the recruitment, training, and development of team members in your department (waiting, bar, or host).
Responsibilities:
CHAMPION OF CULTURE
1. To protect and positively promote the culture of Maneki, both internally and to all customers / external contacts.
2. To demonstrate a genuine belief and pride in Maneki at all times and act as an inspiration to others.
3. To develop a positive working environment that encourages team spirit, awareness, and interaction between departments.
PEOPLE DEVELOPMENT
1. To recruit members of your departmental team or identify them from within other departments and to train and inspire them.
2. To ensure all your staff are trained, developed, and encouraged according to their needs & potential and in line with the culture of Maneki.
3. To appraise your team members on a quarterly basis and set realistic objectives.
DELIVERY OF SALES AND PROFIT
1. Working with General Manager to maintain appropriate staffing levels, keeping them in line with business trends whilst maintaining the highest standards of service & quality.
2. Working with General Manager to maximize sales opportunities within the business, with an understanding of agreed sales and volume targets.
3. Working with General Manager to gain an understanding of how budgeted profit is achieved through training, communication & control with regard to:
1. Employment costs.
2. Managerial profit & other managerial costs.
3. Food and drink gross profit.
SHIFT MANAGEMENT
1. To demonstrate the Maneki by ensuring the restaurant set up, running and closedown consistently meets the required high standards.
2. To ensure pre-shift team meetings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities, as a result.
3. To lead by example, ensuring that all staff are proactive, organized, and aware of the priorities on each shift.
4. To ensure quality is monitored and consistently delivered through observation, attention to detail, and interaction with both staff and customers.
5. To be customer focused, ensuring a management presence at all times and anticipating customers’ needs to ensure their expectations are exceeded.
6. To proactively develop relationships with customers and ensure that the positive attitude at Maneki extends to the behavior of staff toward customers AT ALL TIMES.
7. To identify and resolve any issues proactively on that shift, both staff and customer related, ensuring that any customer complaint is handled appropriately.
COMMUNICATION
1. To have a full understanding of all Maneki standards and communicate to the staff at every opportunity including at daily pre-shift meetings.
2. As part of the management team, to actively promote a culture of challenge, incentive, and reward, running regular schemes for staff and monitoring results.
3. To be accessible for communication from the staff at all levels, from your own department in particular, welcoming and encouraging their ideas and contribution.
HEALTH AND HYGIENE
1. To gain a full understanding of health and hygiene, working as part of the management team to ensure kitchen and restaurant hygiene meets MPW Steakhouse standards and the requirements of the HSE & FSAI.
LEGAL REQUIREMENTS
1. Working with General Manager to ensure that the restaurant is safe and operating within the legal and company requirements of:
1. Fire.
2. Health and Safety.
3. Licensing Law.
4. Environmental Health.
5. Employment Law, including disciplinary & grievance procedures.
This job & person spec is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate.
Benefits:
* Employee discount.
* Flexitime.
Schedule:
* Flexitime.
Supplemental pay types:
* Commission pay.
* Tips.
Ability to commute/relocate:
* Southside, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required).
Experience:
* Hospitality management: 3 years (preferred).
* Restaurant: 5 years (preferred).
Work Location: In person.
Job Types: Full-time, Part-time.
Pay: €36,000.00-€51,000.00 per year.
Expected hours: No more than 39 per week.
Additional pay:
* Performance bonus.
* Tips.
Benefits:
* Sick pay.
Experience:
* Hospitality management: 1 year (preferred).
* Restaurant: 1 year (preferred).
Work Location: In person.
Expected start date: 21/01/2025.
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