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Dutch Speaking Web Inbound Inside Sales Agent
Client:
National Pen
Location:
Ireland
Job Category:
Sales
EU work permit required:
Yes
Job Reference:
21ee69ebca9d
Job Views:
16
Posted:
22.02.2025
Expiry Date:
08.04.2025
Job Description:
Required Language: Dutch
Report to: Contact Centre Supervisor
Overview of Role: As a Web Inbound Sales Agent, you will be required to sell a range of National Pen products to new and existing customers by answering inbound web sales queries from the National Pen website. You will educate, inform, nurture, and guide your lead through the decision-making process while providing our customers with incredible service and establishing long-term customer relationships.
What you will do:
1. Follow up on sales leads generated by visitors to our website and answer inbound sales calls from new and existing customers.
2. Provide detailed information on our products and pricing to ensure an enhanced customer experience.
3. Efficiently deal with customer issues and inform them of any new products.
4. Explain our product range to new customers and propose suitable products and offers.
5. Generate customer orders and follow up to order confirmation stage.
6. Work towards individual and team targets.
7. Maintain up-to-date knowledge of our products and processes, supported by ongoing training, support, and coaching.
8. Perform any other duties/projects as directed by Senior Management.
9. Cover miscellaneous tasks if time allows, including text translations and customer queries from social media.
What we need from you:
1. Fluent in Dutch.
2. Ideally a minimum of 1 year experience in a sales environment with an understanding of the importance of building relationships with key decision makers.
3. Passionate about helping customers choose the right products to suit their business needs.
4. Excellent communication and negotiation skills.
5. Ability to maintain professionalism under pressure and handle rejections well.
6. Energetic self-starter with strong interpersonal skills, focusing on listening and questioning.
7. Highly organized with strong attention to detail.
8. Self-motivated and goal-oriented to achieve individual and team targets.
9. Experience in MS Office and other computer systems.
About National Pen:
In business for over 50 years, National Pen is a world-class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally and employs over 3500 people through our multi-channel business. In December 2016, National Pen Corporation was acquired by Cimpress, a leader in mass customization, which employs 10,000 people across 30 countries globally.
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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