Cloud Support Intern (Developer and Mobile Services | Mandarin speaker)Amazon Web Services (AWS) is expanding rapidly and we are looking for talented candidates interested in working in a technically challenging and professional environment.
The Amazon premium support graduate job opportunity is a full-time position with a strong focus on training and development from a global perspective.
When you join AWS Support as a graduate, you will have the opportunity to learn and develop with guidance from your manager, local mentor, and global mentors, not to mention the excellent long-term development prospects you would expect from this world's leading cloud company – AWS.
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative.
AWS is carrying on that tradition while leading the world in Cloud technologies.
As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
About This Job
The AWS Support team is seeking interns who enjoy learning cloud technology and solving complex issues.
You will be surrounded by smart, passionate people about cloud computing, believing that world-class support is critical to customer success.
Every day will bring new and exciting challenges while you:
Learn, support, and use groundbreaking technologiesApply advanced troubleshooting techniques to provide unique solutions to our customers' individual needsWork on critical, highly complex customer problems that may span multiple AWS servicesDrive projects that improve support-related processes and our customers' technical support experience
Support Areas:
Big DataCloud computingDatabaseNetworking (DNS, TCP/IP, HTTP, VLAN, etc.)
OS (Linux and/or Windows Servers)Virtualization (VMware, Xen, Hypervisor)Security concepts / best practicesStorageBASIC QUALIFICATIONSSpeak, write, and read fluently in MandarinCurrently enrolled in pre-final year of Bachelor's or Master's degree in Computer Science, Information Engineering, or Information Management related fieldAvailability to complete a 12-month internship working a minimum of 24 hours per weekKnowledge of networking protocols such as DNS, HTTP, TLS, TCP and related troubleshooting toolsIntermediate English proficiencyPREFERRED QUALIFICATIONSKnowledge of AWS and Cloud Computing conceptsUser-level knowledge of Linux (Basic administration), Networking (Basic)Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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