Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device.
About the Role
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post-sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.
Responsibilities
1. Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
2. Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle.
3. Assist customers in the installation and deployment of Keeper’s software products.
4. Track and monitor all support cases to ensure timely resolution and follow-up.
5. Clearly identify, document, and find solutions for customer issues and product problems.
6. Escalate critical customer situations to the appropriate level of management and engineering expertise.
7. Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.
Requirements
1. 5+ years of experience in IT Management and System Administration.
2. Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting.
3. Experience working with Single Sign On (SSO) environments.
4. Experience setting up and configuring Active Directory.
5. Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
6. Excellent command of Linux Shell and PowerShell.
7. In depth knowledge of prem/cloud/hybrid environments.
8. Working knowledge of Python.
Preferred Qualifications
1. Bachelor's Degree or equivalent experience.
2. Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management).
3. Ability to adapt, overcome objections, and learn complex solutions.
4. Excellent time management and communication skills.
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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