Customer Service Representative – Late Evening Shift
This is a permanent role reporting to the customer service manager, based in Galway City. The working hours are from 5pm to 1am, Monday to Friday.
Responsibilities:
* Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
* Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
* Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
* Provide clear guidance on company policies, promotions, and compensation plans.
* Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
* Process refunds, exchanges, and adjustments in accordance with company policies.
* Accurately document customer interactions and escalate complex issues to the appropriate department.
* Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
* Represent the company in a professional, courteous, and knowledgeable manner.
* Work collaboratively with other departments to ensure a seamless customer experience.
* Follow company procedures and industry regulations to maintain compliance.
Qualifications and Experience:
* Native language speaker of one or more languages.
* Fluency in spoken and written English.
* Previous experience in Customer Service, preferably in network marketing, direct sales.
* Strong communications skills.
* Excellent problem-solving skills and attention to detail.
* Ability to work both independently and as part of a team.
* Excellent telephone and customer service skills.