Senior Change Analyst Role Overview
We are seeking a highly skilled Senior Change Analyst to join our team in Dublin, working in the challenging Airline Industry sector.
This is an exciting opportunity to build a career with TCS, one of the largest global IT Consultancy companies, and play a crucial role in the lifecycle of IT Services.
The Role:
* Govern the change management process for the organisation, ensuring adherence to change policy and procedures.
* Ensure that changes to assets are recorded and controlled appropriately.
* Implement controls and protocols to ensure compliance with security, regulatory, and data privacy requirements.
* Liaise with the delivery and programme teams to ensure the correct process and governance is followed.
* Work closely with the Service Introduction function to ensure that all necessary steps in the process are authorized and implemented.
* Advocate for organisational commitment to asset control and adherence to process.
* Provide training and support to end users and stakeholders on how to effectively utilize the Change Management process.
* Co-ordinate, schedule and prioritise Change Requests, ensuring adherence to key SLAs and KPIs.
* Design, build and run regular reporting for both the Service Management leadership team and senior management.
* Implement a strategy to replace or reduce CAB approvals.
* Influence key stakeholders to ensure continual improvement plans are in place.
* Champion change management, actively identifying opportunities for improvements.
Key Skills and Knowledge:
* Practical experience of Change Management processes in methodologies like ITIL, COBIT or DevOps-style incident and problem management processes.
* Knowledge of configuration management processes.
* Experience with Change Management tools, including ServiceNow.
* Data analysis and reporting skills, with experience in tools such as PowerBI.
* Broad experience of modern IT infrastructure and applications.
* A strong and proven understanding of best practices, tools, and techniques across the lifecycle of Change Management.
Diversity, Inclusion & Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).