As the first point of contact for anyone coming into the organisation, you will be the welcoming face providing a warm and professional environment.
The Crann Centrebased in Ovens, Ballincollig is a registered charity providing lifelong support for people of all ages living with neuro-physical disabilities, and their families.
We are seeking an experienced Receptionist to join our team. As the first point of contact for anyone coming into the organisation, you will be the welcoming face providing a warm and professional environment. It is important that all clients and visitors feel the warmth and support that embodies everything we do at Crann.
This is a full-time position, 37.5 hours per week, working 9am – 5pm, Monday – Friday.
* Opening of centre, ensuring we are ready for service
* Greeting clients and visitors, and providing refreshments
* Taking calls and relaying messages
* Marking attendance and sign in on our CRM
* Taking payments and issuing receipts where appropriate
* Preparing meeting rooms for events/ visitors/ external bookings
* General office duties such as ordering, query resolution, mail management, workplace support etc
* Data Entry and Administrative Support
* Some amount of building maintenance and contractor liaison
* Responsible for centre lock up at close of business
Essential Knowledge, Skills and Experience:
* Prior experience in a professional setting is desirable
* Excellent communication skills (face to face, phone, email)
* Great interpersonal skills when working within a team
* Well-mannered and personable
* Focused on client/ visitor experience
* Extremely well organised, with a strong ability to multi-task
* Able to work well under pressure
* Able to support multiple people when in a busy reception area
* High attention to detail
* Skilled in Microsoft suite: Microsoft Planner, Excel, PowerPoint etc
* Experience working with CRM system desirable
We offer a competitive salary and benefits, learning and development opportunities, highly collaborative environment and a great culture.
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