The innovation team at LABS is busy and growing, which requires Innovation Leads with strong leadership skills to drive the delivery of innovation objectives and priorities by executing across cutting-edge & passenger experience enhancing projects.
As an Innovation Lead, you will support the Head of Innovation and Innovation Managers in driving digital innovation, rapid ideation, validation of solution ideas, solution prototyping, and proposition delivery. You will be responsible for core digital and operational innovation that involves every team at the airport.
Responsibilities
Innovation Delivery
1. Responsibility for innovation project deliverables in partnership with the rest of the innovation team, oversight from Innovation Managers and Head of Innovation.
2. Understand the engagement stakeholders, internal dynamics, and how you can best match any workshops/deliverables to their/daa needs.
3. Project management- internal and external availability planning, scheduling meetings/ reviews/ workshops/ presentations, liaise with internal teams for bringing projects to life, and ensure all committed engagement work is completed on time and within budget.
4. Manage and update status and project plans.
Product/Proposition Innovation Design Strategy
1. Working closely with designers and other team members to turn passenger stories into visual and proof of concept prototypes.
2. Assist in design, development, deployment, and management of new or existing products or propositions.
3. Assist in creating user flows/stories and customer journeys.
4. Perform demonstrations and internal/external stakeholder management as required.
Innovation Research
1. Source, brief, and manage internal/external partners for insight, cutting-edge solutions, and even user testing.
2. Conduct desk-based industry landscape research to understand emerging trends that are helpful for project delivery and meeting Innovation Team objectives.
3. Draft key insights into new opportunities.
4. Read and interpret data to make recommendations and articulate innovation strategies and projects.
Workshop Facilitation
1. Define the engagement purpose and workshop goals/outcomes with stakeholders.
2. Decide on the most appropriate Design Thinking & Systems Thinking exercises to complete within internal or co-creation workshops.
3. Help facilitate the discussions/exercises and focus participants if they stray from the core objective to get to the outcomes you need.
4. Summarise workshops with documentation and note outputs for the innovation team.
Qualifications
1. Bachelor's degree in innovation, business, or a related field.
2. 3+ years experience in Innovation Management, Innovation Consultancy, or similar role.
3. Track record of driving and delivering innovation focused deliverables focused on digital solutions, proposition design, and more.
4. Knowledge of key innovation practices such as Design Thinking, Systems Thinking, & Lean Startup and associated methodologies and ways-of-working.
5. A creative mindset that can ideate - all the way through to standing up a solution.
6. A general interest in technology innovation and the building & scaling of human-centred solutions.
7. Proficiency in Office365 Suite, Miro/Mural, and other digital tools used in innovation management.
8. Business fluent in English.
9. A positive attitude with excellent communication and interpersonal skills.
10. Expert at managing projects and multiple workstreams, with great attention to detail.
11. Prior experience in a similar industry is advantageous.
12. Committed to daa values and employee standards.
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