Description
& SummaryThis role concerns the provision of AV support services to internal clients. Key areas supported include; security compliance, laptop and AV equipment maintenance, room set-up and controls, audio and video conferencing and in-meeting support services under strict control by agreed deadlines.
The position requires a high level of competency relating to core IT capabilities including troubleshooting, communicating solutions, quality control, task management, inter-team dependencies and client management.
Purpose-led work you'll be part of
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
To provide a very client focussed and dedicated support service to include:
1. In room meeting & event support and setup
2. Product expertise
3. Equipment control and maintenance
4. Issue diagnoses, escalation and ticket management
5. Meeting service targets and managing customer expectation
6. Assist users connect to MS Teams, WebEx, video conferencing calls & MS townhall.
7. Plan AV requirements in advance of upcoming meetings or events
8. Plan maintenance with 3rd party support
9. Developing and delivering specific AV training to team members
Event activities
10. Set-up of stage and mixing desk
11. Testing microphones
12. Testing visuals from laptops, tablets
13. Managing speakers and event organisers, ensuring your clear in what you can provide versus their expectations. Striving to provide the best service.
14. Planning for the unexpected during event
15. Dismantle of equipment post event and ensuring the rooms are returned to their normal use
Documentation
16. Maintaining procedural and technical documentation
17. Developing and communicating fixes to complex problems
18. Developing user guides and related material
19. Meeting preparation, minute recording and distribution (as required)
Lead/Contribute to Projects
20. Deliver required audio visual products or services.
The above is not an exhaustive list and will include completing any other reasonable task requested by management, which may include tasks outside the normal scope of this position.
Experiences and skills
21. 3rd level related qualification
22. Minimum of 3-4 years' experience in the focused use of AV hardware and software for a business in a medium to large company.
23. Planning, organisational and strong interpersonal skills
24. Ability to work under pressure, meet deadlines and respond to changing priorities
25. Ability to prioritize client needs and deliver high-quality service
Technical skills required: A high level of competence in the use and support of a range of AV software & hardware products
26. Experience with Crestron, AMX hardware and AVoIP (Audio Visual over IP)
27. Good understanding of IT/AV Networking
28. Knowledge of PowerPoint, Google Slides, MS Teams, MS Townhall, WebEx
29. Live event sound (microphones, laptops, tablets) and visual mixing
30. Issue diagnoses, escalation and ticket management
31. Video conferencing and audio-conferencing knowledge
32. Ability to apply past AV experience to current situation to resolve issues and/or provide recommendation
33. PC, MAC and iOS knowledge and ability to troubleshoot basic issues
34. Experience supporting live broadcasts & webcasts
35. CTS qualification (desirable)
36. Dante qualification (desirable)
37. AV Security experience (desirable)
38. AV Project experience (desirable)
39. Knowledge of Cisco Room Series equipment
Unlock your potential with PwC Ireland
We believe that challenges are better solved together. We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.
Enjoy PwC's perks
We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at ().
Being appreciated for being you
Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.
We believe this so much that we have signed up for the. ()
Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at .
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we'd love to hear from you
We will ensure that everyone is supported throughout and, if required, provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please for more information.
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Acoustical Engineering, Acoustical Engineering, Active Listening, Audio Design, Audio Editing, Audio Mixing, Audio Recording, Audio Systems, Audio Visual (AV), Audio Visual Services, Audio Visual System Automation, Audio Visual System Calibration, Audio Visual System Programming, Broadcast Engineering, Broadcast Programming, Broadcast Systems, Communication, Data Capture, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Interactive Audio, Live Audio, Optimism {+ 8 more}
Desired Languages
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date