Hotel Front Desk Agent responsibilities include:
* Performing all check-in and check-out tasks
* Managing online and phone reservations
* Informing customers about payment methods and verifying their credit card data
* Accepting payments and deposits & balancing cash register
Job Brief
We are looking for a Hotel Front Desk Agent to provide a warm welcome to our guests, manage administrative aspects of guests' accommodations (e.g., preparing bills), and liaise with other departments to ensure the best experience possible for our guests.
Responsibilities
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests by collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel and local attractions and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with other departments to ensure special requests are met
* Upsell additional facilities and services
* Contribute positively to our guests' experience in Ireland
Requirements and Skills
* Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
* Experience with hotel reservations software such as Protel would be an advantage
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
Benefits include:
* All meals while on duty
* Full uniform provided
* Discounts across the Castle Collection of hotels
* Access to wellbeing-centric Employee Assistance Programme
* Bike to work scheme
* Flexible scheduling
Job Types: Full-time, Part-time, Permanent
Pay: €25,092.82-€31,000.00 per year
Expected hours: 20 – 39 per week
Schedule:
* Day shift
* Night shift
* Weekend availability
Experience:
* Relevant: 1 year (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person
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