Overview:
The successful candidate will be responsible for overseeing all operations carried out in the workshop, including supervising the other members of the workshop team.
In addition to servicing and repairing items returned to the workshop by our customers, the workshop is also responsible in part for the pre-delivery inspection of new devices, providing telephone/e-mail technical support to customers, field sales and service teams, in addition to our internal sales and service desks.
The equipment range includes, but is not be limited to, Patient Physiological Monitors, Defibrillators, ECG Recorders, Ventilators, Clinical Networks, 24 hour ECG/ABP holters, limited PC support.
Principal Duties and Responsibilities:-
* § Local management of and coordination of workshop engineering team to include:-
* o Assigning, Scheduling and monitoring repairs in the workshop
* o Arranging for Demo equipment to be serviced as required
* o Co-ordinating with the installation team and warehouse in relation to new equipment testing and preparation
* o Supervising and mentoring the workshop team members ensuring their growth and development, including on going appraisals.
* o Monitoring team compliance with statutory regulations, Company policies/guidelines and HSWAW legislation
* o Monitoring of team performance in relation to agreed KPIs and business targets
* o Working with the Service Manager in selection of new team members (will require participation on interview panels).
* o Oversee the calibration of test equipment used by the team in the Republic of Ireland. Arranging for devices to be shipped to calibration houses and maintain the records and certificates.
* o Stock management and administrative tasks.
§ Provision of technical and experiential input in :-
* o Provide technical support to the in house and field Sales/Service teams
* o Support to SM in pricing of Service contracts and support plans.
* o Work with the Service Manager to identify equipment/Customer and vendor issues and provide input into strategies to address same.
* o Support to Service administration team in resolving resource supply/conflict issues.
* * § Provide complete product support on designated equipment, this will include commissioning, preventative maintenance, repair and a level of clinical support.
* § Attend training courses provided locally and at various manufacturers’ facilities abroad.
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* § Ensure work undertaken by engineers complies with the relevant Company Quality procedure relating to that service or activity.
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* § Comply with all relevant protocols associated with Navision, a group wide IT system. The Support Department uses Navision for call logging, service scheduling and other call related activities.
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* § Liaise with customer support administration on a regular basis, provide engineers reports and all relevant documentation to customer support administration for further processing and invoicing.
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* § Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.
Cardiac Services
Cardiac Services was founded in 1968. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity. The business comprises a number of Divisions with Therapeutics & Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment.
The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service & Education Division provides a comprehensive equipment repair service as well as offering a range of training courses. Business website:
Cardiac Services is a business within the Medtech Division of Uniphar Group.
Uniphar Medtech is an equal opportunities employer
Requirements
* Qualifications: A minimum Level 7 (Ordinary Bachelor Degree), Electrical, Electronic Engineering, Physics or related discipline.
* A strong understanding of electronics, soldering is required
* A demonstrable aptitude for PC repair and general IT and networking would be an advantage.
* No less than 3 years experience in medical device service or electronic equipment would be an advantage. Including team management
* Whilst not essential, previous experience in a team leadership role would be a distinct advantage
* Strong interpersonal skills: Customer focused with good communication skills – written and oral
* Good analytical and troubleshooting skills
* Self motivated, team player.