Job Title: Digital Product Manager
About the Role:
We are seeking a highly skilled Digital Product Manager to lead the design and creation of a new customer portal for our client, a leader in the animal health sector.
Key Responsibilities:
* Lead the project from inception to completion, ensuring seamless integration with Salesforce, Okta, and the install base management system.
* Define and communicate the product vision, strategy, and roadmap, collaborating with cross-functional teams including engineering, design, marketing, sales, and customer support.
* Engage with stakeholders to gather requirements, define project scope, and establish clear deliverables.
* Conduct regular status updates and maintain transparent communication with all stakeholders.
* Work with UX/UI designers to create intuitive and user-friendly interfaces that align with brand guidelines and customer expectations.
* Oversee the development process, ensuring timely progress and addressing any technical challenges.
* Coordinate integration efforts with Salesforce, Okta, and the install base management system.
* Develop and execute a comprehensive testing plan to ensure flawless functionality.
* Manage user acceptance testing (UAT) with a focus on gathering feedback and iterating on the product.
* Incorporate appropriate instrumentation to understand usage and effectiveness of the product.
* Monitor and analyse user engagement metrics to inform continuous improvement.
Requirements:
* Degree in relevant discipline is preferable.
* Minimum 5 years in product management, preferably with a focus on customer portals or SaaS products.
* Demonstrated success in leading cross-functional projects from concept to launch.
* Experience integrating third-party systems (e.g., Salesforce, Okta).
* Experience working in large, complex corporate environments.
* Strong understanding of product development lifecycle and agile methodologies.
* Familiarity with UX/UI best practices and design principles.
* Knowledge of data analytics and reporting tools.