Leading the way in vehicle logistics T: +353 (0)51 440440 | info@nvd.ie
NVD Trading Ltd, a leading Vehicle Logistics company in Ireland, has excellent career opportunities in Baldonnell for a Workshop Coordinator.
This role is part of the Customer Operations Team reporting directly to the Head of Customer Operations. The sole aim is to streamline the VPC administration activities through the use of the system, process improvements and the elimination of some administration activities which should allow the supervisors to be predominantly based on the workshop floor. The role will be based in the VPC office.
Pay and Benefits
* Excellent career opportunity
* Full time contract
* Staff car parking
Requirements
* Be the point of contact between the workshop supervisors on the floor and customer operations. This role allows for units to be prioritized through the workshop based on what is required by the customer but it should be done through the system without causing any inefficiencies or downtime on the floor.
* Work with the workshop manager, the workshop development manager, IT and the compound to start utilizing the system to eliminate the use of priority lists and utilize the VPC target dates.
* Pricing/Costing – this role will involve working with the workshop manager, supervisor, stores person, workshop development manager and subcontractors to ensure that all inputs for costing are collated and returned to business development.
* Be part of the onboarding team with a supervisor/workshop manager to ensure the workshop is prepared for any new services starting.
* This role is about continuous improvement. The tasks completed each day, week, and for each customer need to be reviewed with the Head of Customer Operations and the VPC manager to see how they can be improved.
Responsibilities
* Initially work on priority listing with the compound (until the system is operational).
* Liaise with subcontractors on workload and priority jobs (if non-technical).
* Highlight priority, open overtime services, open estimates, and holds that are late or not closed to the supervisors/estimators that need completing.
* Conversions – schedule kits production with HGV and arrange for the testing to be completed after fitout is done.
* Update the customers system if required based on information from the supervisors.
* Prepare weekly updates from the workshop in advance of customer meetings.
* Efficiency & Shortfall reports & Softworks Adjustment – work with GOH to automate until we can eliminate some of these tasks.
* Daily operations calls with Morning call – Customer Ops Update.
* Potentially some work on wages but sign off remains with the Workshop manager.
* PDI Alerts – work with supervisors on this after alerts are initially reviewed.
* Follow the SOP process for people/subcontractors coming on site.
* Some PO setup when not completed by the stores.
* Take ownership for any CAIPs raised for the VPC and pull in the right supports to close them out.
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