Operations OfficerMaternity Cover position Shannon Airport
Salary starting from 38,000 EUR per annum
Job Purpose:
Help coordinate the smooth running of the Shannon base which includes dealing with bookings, queries and the ground handling of flights when they arrive and depart.
Be the face of the business providing world-class service to our customers whilst ensuring a smooth transition from the start to finish of our customers' journey and flights with Signature Flight Support.
Who we are:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.
Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service.
We don't just aim to please; we aim to exceed all expectations and offer a truly 5-star experience.
Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We operate from more than 400 individual locations across North America, the UK, Mainland Europe, and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you'll be doing:
You will be responsible for assisting the day-to-day operations of the base, providing exceptional customer service to all passengers, visitors, and crew in line with the Signature Service Programme.
You will carry out ramp services as required for the operation, providing assistance to crews and liaising with ground handling services where necessary as directed by the customer and General Manager.
This will involve arranging services such as catering, toilet service, refueling, transport, and hotel accommodation, and providing a full aircraft ground handling service.
The successful candidate will liaise with customers and provide information relevant to flight requirements, ensuring that we adhere and comply with all requirements/guidelines/passport, customs, and immigration formalities set by the airport authority, Immigration, and Customs.
The above list is not exhaustive, and team members may, at any time, be required to complete other duties reasonably expected.
About you:
Ability to work accurately under pressure in an operational environmentExcellent interpersonal skillsPassion and/or knowledge of aviationCustomer service experience desiredFlexible approach to workIndependent decision-making skillsAbility to multitaskIT literate and proficiency in using Microsoft Office programs – Word, Excel, PowerPoint, etc.
Additional languages are desirableValid and clean driving licenseAbility to clear a Garda vetting check as a requirement for an Airport IDWhat We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you while considering your overall health, wellbeing, and that all-important work/life integration.
Enhanced holiday entitlement – 264 hours per year standard (Pro-rata for part-time), bank holidays (again pro-rata if part-time).Company Pension Scheme, with matched contribution up to 6%Sickness entitlement (after probation completed)Part-funded Private Medical InsuranceEmployee Assistance Program – 24/7 help, guidance, and support including access to free face-to-face counsellingSpecsavers vouchers for free eye tests and money towards glassesFull access to LinkedIn Learning and ongoing Training & Development OpportunitiesGlobal Development Scheme OpportunitiesMentorship schemesRecognition programme - performance, going above and beyond, serviceEnhanced Family Friendly Leave Policies
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