To manage the service delivery of a very exclusive contract portfolio fulfilling key elements such as service quality, promoting a team ethos, Client satisfaction and continuous improvement.
Main Duties and Responsibilities
* Formulation & management of budgets for all contracts under their control to ensure that cost control is effective in ensuring that financial objectives are met.
* Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business.
* Ensure that control measures are in place to provide subcontractors with the facilities required to carry out functions without interruption to the Company’s business.
* Manage all aspects for all contracts under their control, ensuring that all mechanical and electrical equipment is maintained in accordance with each site’s specific requirements and the necessary regulatory requirements.
* Provide guidance on energy management to each client as and when required with a view to minimising costs and increasing efficiencies.
* Establish and manage quality measures and procedures in conjunction with the Company to enable two-way communication, ensuring feedback and continuous improvement is achieved.
* Manage cost control and review costs with the objective of reducing subcontractor costs.
* Develop and deliver Service Level Agreements for each client and sub-contractor contract under their control.
* Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements and Key Performance Indicators to ensure deductions are kept to a minimum.
* Facilitate and manage training requirements to ensure that staff are fully trained in all aspects of the service provision.
* Ensure that all HR policies and procedures are complied with for the team.
* Prepare monthly report for all services covered under contract.
* Administer formal management and reporting procedures.
* Ensure safe systems of work are in place for all operations by managing and addressing the Health & Safety requirements of each function.
* Provide support to the Commercial functions of the business as required including assistance with any labour or subcontractor elements during the tendering process.
* Client satisfaction and management of project works.
* Management of contractual documents and KPIs to ensure risk is minimized and profit is maximized.
* Effective sourcing and utilisation of materials and subcontractors.
* Monitoring the quality of the work carried out by the workforce through random audits and the ongoing review of breakdowns.
* Conduct regular site audits to ensure that the specified standard of work is maintained and all site logs and documentation are kept up to date.
* The timely and accurate production of all client reporting requirements including the design and generation of any bespoke reporting that supports inter-company relationships and has the potential to further develop the contract base.
* Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible.
* Ensure compliance with all statutory and company procedures.
* Suggest and implement improvements and innovations in service delivery.
* Ability to develop and grow customer relationships.
* Experience in hiring, developing, motivating and retaining quality staff.
* Must be self-motivated and able to motivate others.
* Outstanding interpersonal and communications skills required.
* Take on adhoc projects from time to time as deemed necessary by the Director.
Person Specification
* Must possess a dynamic approach to achieving continuous improvement.
* Excellent people management and communication skills.
* Ability to make on the spot decisions.
* Excellent problem solving skills and a ‘think outside the box’ approach.
* Possess excellent commercial skills - ability to hold financial responsibility.
* Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Qualifications and Experience
* Previous experience working in a GMP regulated environment, 2 of which must be in management.
* Energy management experience/qualification would be advantageous.
* Previous experience managing a team.
* Third level engineering qualification or equivalent.
* Member of a relevant professional organisation.
* A knowledge of Sales & Margins processes.
* Excellent communication skills both written and oral.
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