Problem Analyst - (Applications & Monitoring)
* Full-time
Why are we here?
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.
In a nutshell
As a Problem Analyst, you will be part of our Problem management team to find the underlying cause of recurring incidents and to offer permanent solutions to the cause of the problem. This role is critical for proactively monitoring, analysing, and resolving recurring incidents across our suite of applications, ensuring smooth and uninterrupted service delivery.
Where will you be based and what business will you support?
Based in Dublin, Ireland; you will be part of our Problem management Team within a dynamic IT environment, supporting a multi-application Program.
How can you help us?
* Lead Root Cause Analysis on recurring issues, ensuring timely and sustainable resolution.
* Conduct proactive monitoring and analysis of incoming system alerts to reduce alert inflow and improve Turn Around Time (TAT) for resolution.
* Track and manage the Problem Records Backlog, ensuring its prioritisation, progression, and timely resolution.
* Work closely with support teams, delivery managers, product managers, business and functional analysts, and development teams.
* Data-Driven Root Cause Analysis (RCA) with the support of metrics from application logs and infrastructure monitoring.
* Follow up with relevant teams to track progress, address bottlenecks, and keep stakeholders updated on problems resolution.
Are you our kind of extraordinary?
* Experience in Problem Management or IT Support roles, with strong RCA skills.
* Familiarity with ITIL platforms like ServiceNow or similar problem and incident management tools.
* Good understanding of MS SQL is a plus.
* Good understanding of Grafana to support data-driven RCA.
* Strong analytical, problem solving and prioritisation skills.
* Collaboration skills for cross-functional teamwork.
* Strong organizational and multitasking abilities.
What else should I know?
* Knowledge of IT infrastructure (servers, networks, databases) and application architecture is an advantage.
What can we offer you?
* A competitive salary package, including bonus and benefits;
* Extensive on-the-job coaching and training opportunities;
* A hybrid working setup;
* Challenges within a multi-cultural and cross-regional team;
* A dynamic working environment with a good team spirit.
Your application:
Please ensure to submit your application in English.
Want to know more about us?
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway!
We embrace diversity! Eurofins is an Equal Opportunity Employer.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025.
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