Your role
The Loyalty Product Manager will manage the Loyalty Product Roadmap and be responsible for planning, design, and management of delivery of the Loyalty Product enhancements.
They will work closely with peers across Customer and Technology to support the Aer Lingus digital strategy and roadmap, ensuring best-in-class guest experience and commercial performance.
Principal Accountabilities / Responsibilities
* Translate product strategy into detailed requirements, through collaboration with cross-functional teams and third-party suppliers to ensure readiness for development with risk minimized and optimal value realized.
* Drive the execution of all product lifecycle processes, including planning, positioning, roadmap development, requirements, product launch, and beyond.
* End-to-end oversight for the product, provide key business direction and product decision-making whilst ensuring stakeholder buy-in and collaboration with cross-functional teams to bring a feature from inception, delivery, support, and retirement.
* Ensure all features released have metrics that can be tracked to measure value.
* Work effectively as part of the Digital Product team in Aer Lingus in a fast-moving environment including UX, UI, and Analytics.
* Liaise with functional managers to compile budgets and business cases for Roadmap delivery.
* Present Roadmap plans and updates to peers and senior management.
Your Qualifications And Key Criteria
* Excellent relationship and stakeholder management skills.
* 3+ years Product Manager or Senior Product Owner experience.
* Bachelor’s degree in Business, UX, or Technology related field and/or equivalent work experience.
* Ability to simplify complex concepts, whether technical or not, and distill into easily understandable narratives.
* Resilience and a positive attitude when confronted with challenges.
* Ability to work as part of a cross-functional team and overcome obstacles to drive delivery.
* Proven track record in an agile environment and working with technical teams.
* Excellent understanding of product lifecycle and delivery.
* Capable of both questioning and offering guidance while supporting the prioritization and execution of product features to ensure alignment with business objectives and customer needs.
* Fluent in English, both written and spoken.
* Eligible to live and work in the EU.
* Hold a current unrestricted worldwide passport.
* Provide 3 verifiable references.
* Able to pass a strict airport security vetting procedure which includes a 5-year background check* (or be in possession of a current airside pass for the airport this position is based in Dublin).
Closing Date: 8th April 2025.
At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.
Desirable criteria
Airline Experience.
Loyalty Program knowledge.
Division / Department
Customer - Customer Success & Product Strategy #J-18808-Ljbffr