Bilingual Technical Support Specialist (Spanish & Italian)
Bilingual Technical Support Specialist (Spanish & Italian)
Apply remote type Hybrid locations Cork, Ireland time type Full time posted on Posted 30 Days Ago job requisition id 141514
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Role:
Are you fluent in Spanish and Italian and looking to develop a career in technical support? We are seeking a Customer Support Engineer based in Cork, Ireland to join our team supporting Logitech’s Paid Services program. This role is an excellent opportunity for individuals with strong language skills and a passion for technology who are eager to learn and develop their technical expertise.
As a Customer Support Engineer, you will assist customers in troubleshooting and resolving technical issues related to Logitech’s video conferencing solutions. You will work closely with IT decision-makers (ITDMs) to ensure seamless functionality in conference room spaces, helping them deploy and maintain their solutions. Communication will take place through phone, email, or video calls, providing a high-touch service to global organizations.
At Logitech, we value a commitment to learning and professional growth. If you have the required language skills and a willingness to develop your technical abilities, we encourage you to apply!
Your Contribution:
* Assist customers in troubleshooting and resolving technical issues related to Logitech’s video conferencing products.
* Communicate effectively with customers via phone, email, and video calls to provide high-quality support.
* Maintain clear, concise, and professional communication in all customer interactions.
* Work with internal teams to escalate and resolve complex technical issues.
* Provide feedback on customer trends and contribute to improving support processes.
* Develop a strong understanding of Logitech products and video conferencing technology through ongoing training and hands-on experience.
* Collaborate with team members to share knowledge and improve overall customer support.
Key Qualifications:
* Fluency in Spanish and Italian (both written and spoken).
* Strong communication and customer service skills.
* A passion for technology and a willingness to learn new skills.
* Basic familiarity with video conferencing applications such as Zoom, Microsoft Teams, and Google Meet (preferred but not required).
* A proactive approach to problem-solving and troubleshooting.
* The ability to work independently and as part of a team.
* Professional-level English proficiency.
Preferred Qualifications:
* Previous experience in a customer support or technical support role.
* Basic knowledge of computer networking and operating systems (Windows and Mac OS).
* Familiarity with Android or iOS devices beyond mobile phones.
* An interest in pursuing technical certifications or further training in IT support.
Education & Training:
* A background in IT, computer science, or a related field is a plus but not required.
* On-the-job training and professional development opportunities will be provided.
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