Operations Driver Management
Key Responsibilities
* Ensure all Drivers and Trucks are out on time daily.
* Monitor Routes throughout the day ensuring all vehicles are reporting back to the depot and capturing expected data.
* Analyse monitoring data to ensure results are as expected.
* Log anomalies with 3rd party provider and expedite same to closure.
Additional Tasks
* Update daily rosters.
* Liaise with crews for ad hoc work as it occurs.
* Continuous communication of all relevant updates to the whole scheduling department.
* Answering occasional out of hours Emails and calls.
* End of day debriefing drivers.
* Answering and Rectifying all Driver queries.
* Printing afternoon dockets and Manifests.
* Checking previous evenings manifest for issues that can be solved within 24hrs.
* Dealing with breakdown and drivers issues effectively.
* Documenting all accidents, incidents and Breakdown with correct reports/forms or procedure.
* Answering internal and external e-mails with urgency.
* Liaising with other department to complete the service loop correctly, in a timely and consistent manner.
Requirements
* Professional communication skills through e-mail or phone.
* Customer Focused.
* Good organisational skills.
* Good computer skills.
* Ability to work in team environment.
* Excellent people skills.
* Proven ability to perform and remain calm under pressure.
* Flexibility the ability to respond to different tasks in other areas of the working environment.