Job Title: Assistant Manager
About the Role:
We are seeking an experienced Assistant Manager to join our team in Galway. As a market leader and innovator in sports retail, we are looking for someone who can help us deliver exceptional customer experiences and drive sales.
Key Responsibilities:
* Oversee all aspects of store operations, including sales, staff management, customer experience, security, health and safety, stock, and resource management.
* Meet and exceed store targets and Key Performance Indicators (KPIs).
* Recruit, train, coach, and manage staff in accordance with company policies, ensuring fairness and consistency for all.
* Manage cash, wage costs, budgets, and systems administration as required (TMS, SAP, etc).
* Drive excellent Visual Merchandising in the store to engage, inspire, and educate the consumer.
* Ensure all in-store services are suitably staffed and promoted, e.g., footwear measuring, assisted selling, etc.
* Be security conscious in the store and stock rooms, monitoring potential shoplifters and following security guidelines to deter pilferage and protect stock.
* Responsible for overall Health & Safety in store, ensuring all staff are fully trained and following company policies and procedures regarding Health & Safety.
* Identify current and future customer requirements and develop additional non-direct business opportunities.
* Demonstrate successful implementation of projects in line with company expectations.
* Maintain excellent store standards consistently, meeting business audit requirements.
* Serve as key holder and main call-out person in the event of alarm activation.
* Provide cover for other stores as required.
Requirements:
* 2-3 years of retail management experience.
* Excellent interpersonal, communication, people management, and leadership skills.
* Passion for delivering exceptional customer experiences, understanding how this drives sales and affects the bottom line.
* Experience in Visual Merchandising is desirable.
* Strong product knowledge.
* Proficient IT knowledge, including Excel, Email, and SAP.
* 3rd Level Business/Retail Management Qualification beneficial but not essential.