Job Summary: The service manager will be responsible for managing and supervising the daily operations of a busy service department and overseeing a team of technicians, service advisors, and support staff to ensure the timely and quality servicing of vehicles while maintaining excellent customer relations, all in accordance with manufacturer specifications. This role requires strong leadership, technical knowledge, and customer service skills.
Key Responsibilities:
Staff Management:
1. Recruit, train, and supervise technicians, service advisors, and administrative personnel.
2. Create work schedules, assign tasks, and monitor employee performance.
3. Foster a positive work environment and provide guidance and support to team members.
Customer Service:
1. Interact with customers to address their concerns and ensure a high level of customer satisfaction.
2. Handle customer complaints and resolve issues in a professional and efficient manner.
Service Department Operations:
1. Oversee the maintenance and repair of vehicles, including diagnostics, mechanical repairs, routine maintenance, and warranty repairs.
2. Monitor workflow to ensure efficient use of resources and adherence to service schedules.
Quality Control:
1. Ensure all service and repair work meets quality standards and safety regulations according to manufacturer specifications.
2. Perform regular inspections of completed work and address any issues promptly.
3. Implement continuous improvement initiatives to enhance service quality and efficiency.
4. Monitor financial performance, control costs, and maximize profitability.
5. Develop and implement pricing strategies for services and parts.
Compliance and Reporting:
1. Ensure compliance with industry regulations, safety standards, and environmental guidelines.
2. Maintain accurate records of service transactions, customer interactions, and employee performance.
3. Generate reports on key performance metrics for the service department.
Qualifications:
1. Strong automotive technical knowledge and experience.
2. Proven experience in automotive service management or a related role.
3. Excellent leadership, communication, and customer service skills.
4. Proficiency in computer software for record keeping and reporting.
5. Knowledge of industry regulations and safety standards.
Job Type: Full-time
Additional pay:
1. Performance bonus
2. Company pension
Schedule:
1. Monday to Friday
Experience:
1. Service manager: 2 years (preferred)
Email your CV to register your interest in this position.
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