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Collection Analyst - French Speaking, Dublin City
Client: Sidetrade
Location: Dublin City, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 49e790b76675
Job Views: 184
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
What you will love about Sidetrade and why you should be working here:
Sidetrade is a fast-growing tech company and market leader. We offer you the opportunity to join a dynamic learning culture, taking an agile approach to high-potential topics in an international world. You'll be encouraged to innovate, develop your skills and do what you love.
The Sidetrade collection team in Dublin is a group of dynamic and friendly people. Delivering high-level customer service is what they strive for each day, and our customer satisfaction ratings reflect that. We ensure all our Collection Analysts receive the tools, training, mentoring, and coaching from our team leaders to make this role rewarding.
As a member of the BPO team based in Dublin city-center, you will manage a portfolio of end-customers, outsourced to Sidetrade, in B2B and/or B2C environments. You will work together with Sidetrade’s clients to accelerate overdue payments and reduce aged debt.
We’re looking to hire a Collection Analyst, for a permanent or fixed-term contract (6 months minimum) in our office in Dublin. In this role, you will report directly to the Cash Collection Team Leader.
Requirements:
* Ensure that cash collection activities meet clients’ requirements.
* Handle complex customer accounts and negotiate payment plans.
* Maintain accurate records of all customer interactions using Sidetrade software.
* Monitor accounts and provide reporting on collection activity.
* Analyze accounts and determine the best collections strategies.
* Escalate any complex account/situation with a solution-driven approach.
* Work towards targets, deliver on goals, and meet deadlines.
* Be proactive, driven, and business-focused.
* Possess excellent communication and negotiation skills, including a good telephone manner and a professional approach.
* Have good usage of Microsoft Office Tools (Word, Excel).
* Exhibit autonomy and team-working skills.
* Maintain a resilient and persistent mindset.
* All experience levels are considered, ideally with 1 year’s experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered).
* Fluent French-speaking.
* A second European language is an advantage, ideally English.
Within 6 to 12 months, you will be:
* An expert in Cash Collection, increasing your targets and daily activities.
* Solution-driven and fully autonomous in basic tasks.
* Ready to take your role to the next level, having learned and grown more than you would anywhere else.
Local Benefits:
* Travel to work or Cycle to work schemes available.
* Health insurance from day one.
* Our Social Club organizes events regularly.
* Work flexibility after training period (access to remote working after 2 months of training/service).
* Two cycles of performance and salary review.
* Fun and relaxing ‘play-time’ corner for when you need a short break.
“Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Sidetrade is committed to the principle of equal employment opportunity for all employees and providing a work environment free of discrimination and harassment. All employment decisions at Sidetrade are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sidetrade will not tolerate discrimination or harassment based on any of these characteristics. Sidetrade encourages applicants of all ages.”
We have a strict PSL in place and will only accept applications from agencies invited to work on this role through the Workable recruitment portal. Candidate CVs not submitted through our portal or submitted directly to managers or HR will be considered unsolicited, and no fee will be payable.
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