Job Title: Insights and Pricing Manager
Smartbox is Europe's leading gift experience business, bringing joy to millions of people every year. We let people fulfil their dreams with experiences such as driving a supercar or going parachuting.
The Insights and Pricing Manager will be responsible for driving revenue and optimizing customer experiences. This role requires a deep understanding of pricing dynamics and customer behavior.
Key Responsibilities:
* Pricing Leadership: Lead the development and implementation of pricing strategies that maximize profitability across the Beneficiary unit.
* Customer Insights and Pricing: Build, refine, and own models to understand customer behaviour and product economics.
* Collaborate with the Product team to understand customer engagement and identify opportunities for growth.
* Marketing Optimization: Work with Marketing to design and implement a segmented, multi-channel strategy to maximise growth.
* Support the Beneficiary CRM team by defining target audiences and recommending promotional offers.
* Build and own a lifetime value model for investment decisions.
* Cross-Functional Collaboration: Work closely with stakeholders across Product, Marketing, Operations, and Technology to drive the success of the Beneficiary Business Unit.
* Performance Tracking and Reporting: Oversee the development and maintenance of reporting to monitor pricing performance and customer satisfaction.
* Market and Competitor Analysis: Conduct in-depth market analysis to understand competitive positioning.
Essential Competencies/Skills:
* At least 6 years' experience in analytics, including 3 years focused on pricing strategy.
* University level qualification in Science, Economics, Data, Accounting, or Mathematics.
* Experience working in cross-functional teams including marketing and technology.
* Self-motivated and willing to get involved across a range of areas to make the product a success.
* Advanced Analytical Skills: Expertise in building and refining financial models.
* Technical Proficiency: Highly skilled in SQL and advanced data technologies.
Qualities:
We value 'solution-seekers,' rather than 'problem spotters' and we love a positive attitude - people who want to make the most of every day and situation with a belief that we can always find ways to do things better.
Benefits:
* 25 days Annual Leave.
* Maternity and Paternity leave.
* Pension 5% matching.
* Private Health Insurance and Dental Insurance.
* Tax saver Ticket and Bike to work scheme.
* Breakfast and Snacks provided in office.