Technical Account Manager, Enterprise Support
We're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies.
The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
About the Role
This role is within our Strategic Industries group, specifically within the team looking after strategic accounts in the Energy and Utilities vertical.
Key Responsibilities
* Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics and assist with pre-launch planning.
* Utilize technical skills to solve difficult support issues and technical challenges.
* Understand operational parameters and troubleshooting processes for customer issues and escalations.
* Advocate for customer needs to overcome adoption blockers and drive new feature development.
* Improve customer capabilities by running workshops, operations, and architecture reviews.
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
* Work with customers across all levels from developers through to C-Suite executives.
About You
We're looking for someone with:
* Experience with operational parameters and troubleshooting for three or more of: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
* Experience in technical engineering.
* Bachelor's degree.
* Professional fluency in English and Portuguese.
PREFERRED QUALIFICATIONS
* Experience with AWS services or other cloud offerings.
* Experience in internal enterprise or external customer-facing environment as a technical lead.