Role Title :Warehouse Operations Manager
Business Unit :DHL Global Forwarding
Location :Cork
Reports to :Head of Implant Community
Days & Hours of Work :07.00 – 15.30 Monday – Thursday, 07.00 – 14.30 Friday. Flexibility essential to fulfil requirements of role.
Accountabilities
Key activities
Key Accountabilities
Operational Activities:
* Organise and manage daily operations activities of the team and ensure completed within required deadline (replenishing, shipping, good receiving)
* Manage agreed shift schedule and provide cover plans for holiday and absence in collaboration with customer.
* Manage material in warehouse and third-party warehouse (material is ordered daily and liaise with customer on organised delivery)
* Manage cycle counts & ensure cycle counts are added and executed on time.
* Manage returns from manufacturing.
* Ensure all transfer orders and transfer requirements are cleared and executed.
* Order and maintain PPE equipment for team.
* Ensure all Power Industrial Vehicle training/licences are up to date.
* Oversee handover to ensure all information provided to relevant stakeholders.
* Ensure daily communication with Customer.
* Mentor the team to allow them to grow their skills.
* Maintain annual leave and absence records for each employee.
* Conduct returns to work interviews/forms for all absenteeism and escalate any issues to HR.
* Manage any disciplinary issues within the team in collaboration with HR.
* Conduct annual performance and interim reviews with each employee, set yearly targets and regularly meet to ensure they are on track.
Other:
* Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme.
Competencies
* Team Leadership: Builds a strong team and provides team members with the direction, resources, and environment needed for success. Motivates and inspires teams to achieve extraordinary results.
* Managing Relationships: Develops effective relationships with employees, peers, and managers. Communicates in an open and honest manner.
* Team Development: Creates high performing teams by attracting and developing people. Provides regular constructive feedback and coaching to employees.
* Customer Focus: Utilises resources to exceed customer expectations. Builds and maintains effective relationships with customers, suppliers, and other departments.
* Problem Solving: Delivers operational results by analyzing and solving problems in a structured way. Implements corrective action and changes processes to eliminate problems.
* Supporting Change: Implements change through motivating and influencing others. Demonstrates a positive attitude to change.
Skills / Qualifications:
* Expected years of experience (minimum): Minimum 3 years' experience in a similar role.
* Proven track record in a people management or leadership role (communication, co-ordination, delegation, motivation & interpersonal skills).
* Forklift driving experience particularly narrow aisle is beneficial.
* Experience handling pharma goods desirable working to GMP standards.
* Continuous improvement mindset and proven ability to develop procedures and lead change initiatives.
* Self-directed working style and capable of making well-informed decisions.
* Strong communication skills and experience communicating and building relationships with stakeholders at all levels.
* Strong commercial attitude.
* Results driven with excellent attention to detail.
* Good MS Office Skills in particular excellent Microsoft Excel skills.
* Strong administration skills.
* Strong customer orientation seeking to meet and exceed customer expectations.
* Strong attention to detail and experience working to strict guidelines and procedures.
* Expected Qualifications: Leaving Certificate required.
* Forwarding/Logistics related qualification desirable.
* Qualified Known Consignor desirable.
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
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