Job Description
A banking and financial services company is seeking a talented Desktop Support Engineer who has experience in the banking/financial sector
Role Description
A banking and financial services company is seeking a talented Desktop Support Engineer who has experience in the banking/financial sector. The ideal candidate will be joining an important member of a strong team, maintaining and controlling windows 10 workstations, laptops, networks and supporting of the trading floor, corporate banking, etc. They will need to have a passion for IT and Technology to develop a career in IT support technologies. This will also be a client facing role so communication skills and active listening are essential.
Role Responsibilities
1. 1st, 2nd and, some 3rd line support
2. Call logging in Service Now, identifying problems and recommending solutions
3. Conducting and aligning support duties in line with ITIL best practice
4. Maintaining inventories of Mobile data devices including iPhones, laptops, etc.
5. Troubleshooting issues including software, workstations, laptops, mobile device and printer
6. Responding to assigned IT Support queries and service requests
7. Expected to have knowledge of Banking and in IT Risk processes and controls
8. Managing onboarding / offboarding of staff
9. Preparing cyber security data for review/analysis, assets are compliant with Bank's security and technical standards
10. Provisioning and deploying applications and new equipment to individuals and groups
11. Monitoring system performance and proactively ensure full system availability
Key Strengths
12. Understanding of common build and imaging techniques for corporate image deployments
13. Good understanding of Active Directory
14. Basic network troubleshooting
15. As a client facing role, communication skills and active listening are essential
16. Business and cultural awareness
17. Patience, understanding and empathy with others
18. Ability to balance & perform multiple tasks
Technologies/Experience
19. Third level qualification (Computer Related Discipline preferred)
20. Windows 10
21. ITIL Foundation
22. Recent relevant experience working in IT as part of a Banking or Financial Services institution
23. Any experience with Lenovo, Dell or Lexmark hardware highly desirable
24. Experience in the following: PowerShell or other scripting software, Office 365 products such as Outlook, Excel, Word MS teams, supporting IOS Apple device, Bloomberg, Service Now, Voice technology including IPC or Cisco Jabber
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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