Tasks
* Contact regular and prospective customers to explain product features, and solicit orders.
* Recommend products to customers, based on customers' needs and interests.
* Answer customers' questions about products, prices, and availability.
* Estimate or quote prices, and delivery dates.
* Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
* Maintain business relationships with accounts and develop new opportunities.
* Provide customer service to assigned customer accounts through an understanding of business requirements.
* Manage key or specific customer accounts.
* Ensure execution of the developed sales strategies, objectives, goals and targeted revenue generation.
* Maintain contact with key markets by visiting and investigating the operations and local conditions.
* Plan and implement sales programs for one or more of the company's product lines.
* Ensure activities are in accordance with the developed sales objectives.
* Ensure execution of the developed sales strategies, plans and advertising or promotional programs.
* Evaluate and provide analysis for new products and international market opportunities.
* Resolve customer complaints regarding sales and service.
* Review operational records and reports to project sales and determine profitability.
* Monitor customer preferences to determine focus of sales efforts.
Work Activities
* Discover global supply solutions for customers concerning transportation, logistics systems, imports or exports, or customer issues.
* Collaborate with other departments to integrate logistics solutions with business systems or processes, such as customer sales, order management, accounting, or shipping.
* Discover global supply chain solutions utilizing comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
* Negotiate with customers to improve supply chain efficiency or sustainability while maximizing PGL margins.
* Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers with customers.
* Recommend optimal transportation modes, routing, equipment, or frequency for customers.
* Analyze all aspects of customer logistics to determine the most cost-effective or efficient means of transporting products or supplies.
* Communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
* Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
* Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Develop constructive and cooperative working relationships with others, and maintain them over time.
* Observe, receive, and otherwise obtain information from all relevant sources.
Education and Experience
* Years of Experience: 1-3 Years of sales.
* Education: Industry-related degree and/or certification preferred.
Knowledge
* Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.
* Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
* English Language - Advanced knowledge of written and spoken English.
* Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skills
* Active Listening — Giving full attention to what other people are saying.
* Speaking — Talking to others to convey information effectively.
* Persuasion - Persuading others to change their minds or behavior.
* Social Perceptiveness - Being aware of others' reactions.
* Critical Thinking — Using logic and reasoning to identify strengths and weaknesses.
* Negotiation - Bringing others together and trying to reconcile differences.
* Service Orientation - Actively looking for ways to help people.
* Active Learning - Understanding implications of new information for problem-solving.
* Coordination - Adjusting actions in relation to others' actions.
* Complex Problem Solving — Identifying complex problems and reviewing related information.
* Judgment and Decision Making — Considering relative costs and benefits of potential actions.
* Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Abilities
* Oral Comprehension — The ability to listen to and understand information presented through spoken words.
* Oral Expression — The ability to communicate information and ideas in speaking.
* Speech Clarity - The ability to speak clearly so others can understand you.
* Originality - The ability to come up with unusual or clever ideas.
Tools
* Desktop computers.
* Special purpose telephones.
* Multi-line telephone systems.
Technology
* Electronic mail software.
* Enterprise resource planning ERP software.
* Manufacturing resource planning MRP software.
* Customer resource management CRM software.
* Logistics and supply chain software.
* Microsoft Excel and other office applications.
Work remotely
* No.
Job Types: Full-time, Permanent.
Schedule:
* 8 hour shift.
Education:
* Advanced/Higher Certificate (preferred).
Experience:
* Sales: 1 year (required).
Work Location: In person.
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