Community Operations Analyst - Albanian
This role is for an experienced Community Operations Analyst to assist our client's community and help resolve inquiries empathetically, accurately and on time.
Key Responsibilities:
* Assist our client's community and help resolve inquiries
* Become knowledgeable about client's products and community standards
* Make well-balanced decisions and be an effective advocate for our community
* Investigate and resolve issues reported on the client's platform
* Respond to user inquiries with high quality, speed, empathy and accuracy
* Enforce clients Terms of Use by monitoring reports of abuse
Essential Competencies:
* Strong personal resilience
* High adaptability
* Ability to make decisions
* Problem-solving skills
* Effective Time management & Prioritization skills
* Teamwork
Benefits:
* Health Insurance
* Annual Leaves
* Free meals/snacks onsite
* Extensive Training & Development
* Access to Covalen's Wellness Programs
* Tax Saver Travel Card
* Bike to work scheme
Covalen is an equal opportunity employer. We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in diverse backgrounds, skills, and experiences of our team members.