Frontline Support Worker - Hospitality Experience
We are seeking a highly skilled Frontline Support worker with experience in the hospitality industry. The ideal candidate will have a strong understanding of customer service principles and be able to provide top-notch support to our clients.
Duties:
* Provide frontline support for Opera PMS (Cloud & On-Prem) and other Wyndham-approved PMS incidents & tickets.
* Manage customer-reported, automated, and human-generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures.
* Work with stakeholders to establish and improve workflows and quality support.
Requirements:
* Understanding of monitoring concepts, including infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
* Exchange online skills, including mailbox creation, management, migration, and mail-flow.
* Basic knowledge of Networking, including TCP/IP and DNS.
* Versatility in problem-solving and resolving complex issues, from OS and application faults to creatively improving solution design.
* Possession of a college degree in Hospitality Management or equivalent.
* Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficiency in Hotel property management systems, particularly Opera and other PMS.
* Fluent reading, writing, and spoken English language skills.
* Strong administrative skills and outstanding demonstrated coaching and development skills.