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Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market, shipping over 200 product improvements every year.
What's the opportunity?
As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
Learn more about our engineering culture at intercom.engineering
What will I be doing?
1. Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers.
2. Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases.
3. Contribute to all phases of software development including ideation, prototyping, design and implementation.
4. Play an active role in hiring, mentoring and career development of other engineers.
5. Raise the bar for technical standards, performance, reliability, and operational excellence.
What skills do I need?
1. Ideally, you’ve built an exciting SaaS product in your previous roles.
2. Significant, demonstrated impact that your work has had on the product and/or the teams.
3. Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.).
4. Experience with Distributed systems.
5. 2+ years of experience as the primary technical leader for a team.
6. Experience collaborating directly with product teams and designers.
Benefits
1. Competitive salary and equity in a fast-growing start-up.
2. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
3. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
4. Open vacation policy and flexible holidays so you can take time off when you need it.
5. Paid maternity leave, as well as 6 weeks paternity leave for fathers.
6. MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.
7. Intercom has a hybrid working policy.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on any legally recognized protected basis.
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