Company IntroBooking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.Booking Holdings Financial Services (hereinafter “BHFS”) provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standardsJob SummaryThe Senior Operations Analyst role is required to support the ongoing development, implementation and adherence to the BHFS supplier lifecycle frameworks in line with EBA Outsourcing and CBI Cross Industry requirements.The role reports to the BHFSI Operations Manager..The role exists to support the end to end supplier lifecycle, oversight and monitoring of vendors, outsourced processes and functions for Booking Holdings Financial Services, to ensure:Compliance to EBA Outsourcing and CBI Cross Industry Guidance on OutsourcingThe stability and resilience of payment services to Booking Holdings Group customersThe regulatory requirements across Outsourcing and Operational Resilience set out by the CBI and FCA are satisfiedThat operations conform to effective and efficient business practices.The jobholder will work in partnership with the BHFS UK Operation team to ensure a consistent approach to supplier management and the efficient and effective management of shared service providers of the BHFS Group.Key ResponsibilitiesDevelop and maintain a deep understanding of supplier operations, processes and controls and ensure associated records are kept up to date and are maintained accuratelyMonitoring, assessing, measuring of services outsourced and overall operational health and ensuring appropriate remediations are implemented to address service failures and promoting operational resilience and stability for BHFS OperationsConduct the periodic review of suppliers’ performance, track issue resolution, assess risks and controls and consider opportunities to continually improve processesDevelop operational scheduling of activities promoting a disciplined operational rhythm that supports operating activities that are planned and executed in line with agreed standards and timelinesImplementing an Issues and Error framework including the tracking, logging and governance on remediations.Developing and maintaining appropriate MI, reporting systems and contributing to data collection, monitoring, quality, and analysisMaintenance of the operational frameworks and underlying components such as supplier registers, exit plans and operational controls Build relationships with service providers that facilitates long term understanding and adherence to outsourcing standards and regulationsSupport and represent the operation team in regular engagements with the Risk and Compliance teamsKnowledge and SkillsThe Senior Operations Analyst must have at least 3-5 years operations experience in a regulatory environment with demonstrable experience working in an outsourced service environment within the banking/payments sectors. The ideal job candidate will have the following experience of:Working in a cross functional collaborative high paced environmentDeveloping, implementing and managing supplier lifecycle related controlsDeveloping processes and procedures as part of broader regulatory frameworksCoordinating with outsourced service providers within a regulated businessSupporting/Contributing to Incident Resolution (including remediation actions)Collating data and reporting results in a structured and professional manner The ideal job candidate will possess the following knowledge and skills:Excellent communication and influencing skillsHighly organized and efficientKnowledge of appropriate Risk Management Approaches for managing suppliersStrong project coordination skillsStrong understanding of Outsourcing Requirements as specified by the EBA and FCA Competent service delivery experienceClearly understands the role of Operation teams in an Outsourcing context with ability to adhere to governance programsExperience working within Incident and Business Continuity Management and developing standards and reporting Booking Holdings Financial Services International Ltd. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to treating all employees equally, regardless of gender, civil status, family status, sexual orientation, religious belief, age, disability, race or membership of the traveler community. We believe embracing equality and diversity in the workplace benefits not just our organisation but also individual employees, departments and our customers.This policy extends to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings Financial Services International Ltd is an Equal Employment Opportunity employer and makes hiring decisions based solely on qualifications, merit, and business needs at the time.