About Northern Trust
Northern Trust is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
Role/ Department
Based in Limerick, you will be responsible for maintaining and developing client relationships both internally & externally.
The role entails supporting clients and team members in the products and services that we manage to ensure that we provide a superior level of service to our ever increasing client base.
Main Responsibilities
* Ownership of Custody Relationship for assigned clients.
* Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors and consultants.
* Track service & delivery results against project plans and Service Level Delivery.
* Monitor service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback.
* Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers, Client Service Managers, Internal Stakeholders.
* Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients.
* Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
Skills/ Qualifications
* Experience within Fund Services (preferably Custody)
* Comprehensive knowledge of the securities industry, its products and instruments.
* Excellent interpersonal skills including ability to persuade and influence change / best practice.
* Ability to communicate with partners and clients at all levels.
* Ability to foster an inclusive environment within team.
* Ability to learn and share client strategy, products, and industry initiatives.
* Proven ability to improve service delivery, increase efficiency, effectiveness and overall productivity.
Working with Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.